Support Center

Sometimes you may encounter problems with your orders on Aster. These generally fall into two categories:

Order not executing

• Check the order price in the Open Orders section and confirm whether it has matched a counterparty’s bid or ask at that price and volume.

• If the order is not filled, you can:

• Cancel it from the Open Orders section and place a new order at a more competitive price.

• Use a market order for faster settlement.

Other order-related issues

For issues such as being unable to cancel an order or coins not being credited to your account, please submit a ticket in Discord with the following information:

• Screenshot of the order

• Screenshot of the error message or issue