> For the complete documentation index, see [llms.txt](https://docs.asterdex.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.asterdex.com/trading/spot/support-center.md).

# Support Center

Sometimes you may encounter problems with your orders on Aster. These generally fall into two categories:

**Order not executing**

* Check the order price in the Open Orders section and confirm whether it has matched a counterparty’s bid or ask at that price and volume.
* If the order is not filled, you can:
* Cancel it from the Open Orders section and place a new order at a more competitive price.
* Use a market order for faster settlement.

**Other order-related issues**

For issues such as being unable to cancel an order or coins not being credited to your account, please[ submit a ticket in Discord](https://discord.gg/invite/asterdefi) with the following information:

* Screenshot of the order
* Screenshot of the error message or issue