# Help

Whether you're just getting started or need support with features, you have a couple of ways to find answers:

### **Consult our Docs**

Our Docs contain detailed guides on getting started and understanding how the platform works.

### **Connect with the Community**

Our team and community members are here to answer your questions:

* [Aster Discord](https://discord.gg/invite/asterdefi) (recommended)
* [Aster Telegram](https://t.me/AsterDEX)

### **Open a Support Ticket**

Drop by our [Discord](https://discord.gg/invite/asterdefi) and open a support ticket — our team and moderators will get back to you as soon as they can.

Here's how you can open a support ticket once you have completed the steps to verify your account and join our Discord server.

1. In the Aster Discord, click on **`🆘┃support-ticket`** channel and select correct category for your question

<figure><img src="https://4068247257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWhSHuKmgnGREbVb12PK2%2Fuploads%2FG0SRHdIg4sc1ii4SGMrD%2FXnip2025-12-12_16-33-32.jpg?alt=media&#x26;token=97ac7ed7-fd62-4fa2-8be4-bb988ddcbc3b" alt=""><figcaption></figcaption></figure>

2. Fill in the ticket with details of the issue, question or help needed as detailed as possible, followed by your wallet address, then click `Submit` to open a ticket.

<figure><img src="https://4068247257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWhSHuKmgnGREbVb12PK2%2Fuploads%2FeGPUXKANt7Tu9YgilaHQ%2FXnip2025-12-12_16-36-12.jpg?alt=media&#x26;token=d73a0fb9-3f8f-4f7e-b144-7a3734d4f405" alt=""><figcaption></figcaption></figure>

3. Once your ticket is created, the team will respond as soon as possible. Feel free to upload files or provide more information in the message bar if needed.

<figure><img src="https://4068247257-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FWhSHuKmgnGREbVb12PK2%2Fuploads%2FZ8QMf75yjTrJcDsbCf5O%2FXnip2025-12-12_16-39-44.jpg?alt=media&#x26;token=4f2ba2f7-2ec5-431a-9986-6b84f33d4d45" alt=""><figcaption></figcaption></figure>